The standard
24 months, 24,000 miles, parts and labour together
Every repair we sell carries 24 months or 24,000 miles on both the parts and the labour, whichever comes first, and the warranty travels with the car rather than with you. If something we touched fails inside that window we put it right at no charge, and we do not argue about whether it was the part or the fitting. That is the whole point of doing both.
Warranting only the part is common, and it is a smaller promise than it sounds: if a correctly fitted part fails, you are covered, but if the failure was actually in how it was fitted, you are not, and proving which is which from outside the trade is close to impossible. Warranting only the labour has the same problem in reverse. Covering both together removes the argument entirely, because from your side of the counter there is no argument left to have.
- Not one or the other — both, on every invoice.
- 24 months or 24,000 miles, whichever comes first.
- Stays with the car if you sell it, rather than with you.
If something we did fails
How a warranty claim actually works
Five steps, in the order they happen.
Call us first, and call us early
Before you take it anywhere else. If a repair we carried out has failed we want to see it, and a second shop's opinion after the fact is much harder for anybody to act on.
Bring the invoice, or just your registration
We keep every job on file against the vehicle, so the plate is enough. The warranty follows the car, so it still applies if you bought it from the person we did the work for.
We inspect it at no charge
Whatever the eventual answer, looking at a car that has come back is always free. We do not charge diagnostic time to find out whether our own work held.
If it is our part or our labour, we put it right
At no charge, and without a discussion about which of the two it was. That is the reason we warrant both together.
If it is not, you get the evidence and a price
Photographs and an explanation of why this is a new fault rather than the old one. You are free to take that to anyone for a second opinion, and we will send it to them ourselves if you ask.
In plain terms
What the warranty covers, and what it honestly does not
Covered
The part we fitted and the labour we charged for fitting it, together, for 24 months or 24,000 miles, whichever comes first — regardless of which of the two turns out to have actually failed.
Wear items, consumed normally
Brake pads, wiper blades, tires and similar parts that are designed to wear out are not a failure when they wear out on schedule. What is covered is a wear item that fails far short of a normal life for the way it was used.
Customer-supplied parts
We warrant our labour on a part you supply, but not the part itself, since we did not choose or sell it. Refitting it within a reasonable window if it fails is on us; the part is between you and wherever it came from.
Damage from a fault you declined to have fixed
If an estimate flagged a problem and it was declined at the time, a later failure that traces back to that same declined item is not covered by work we did elsewhere on the car.
Abuse
Damage from an accident, from continuing to drive on a warning that told you to stop, or from a modification made after we finished, is not a warranty claim regardless of how recently we had the car.
Always free
Looking at it costs you nothing, whatever the answer turns out to be
We do not charge diagnostic time to find out whether our own work held. Bring the car back, we put it on a lift, and you get an answer either way at no cost — that is true whether the eventual finding is in your favour or not.
Your new-car warranty
Servicing here will not void a new car's factory warranty
Federal law — the Magnuson-Moss Warranty Act — is explicit on this point: a manufacturer cannot void your new-car warranty simply because an independent shop, rather than a franchised dealer, carried out the scheduled maintenance. What actually matters to the manufacturer is that the work was done to their specified schedule, with parts and fluids meeting their specification, and that it is documented.
- We follow your manufacturer's schedule, not a generic one, whenever you ask us to.
- We use parts and fluids meeting the manufacturer's specification, and say so on the invoice.
- You get a dated, itemised record of every visit — the actual document a warranty dispute turns on.
A dealer telling you otherwise is either mistaken or hoping you do not know the law. Keep the paperwork either way, and if a dealer ever declines a claim on those grounds, that is worth raising with the manufacturer directly rather than accepting quietly.
24 months, 24,000 miles
Bring it back if something we did fails
We inspect it free, we do not argue about whether it was the part or the fitting, and if it is our fault we put it right at no charge.